FAQs

Welcome to the Frequently Asked Questions (FAQs) page for BenefitsCal. Here, you’ll find answers to common questions about accessing and managing your benefits, application processes, and more. If you have additional questions or need further assistance, please don’t hesitate to contact your local county social services office.

How can I check the status of my application?

You can check the status of your application by logging into your BenefitsCal account. Once logged in, navigate to the ‘My Applications’ section where you’ll find detailed information about the current status of your application.

How do I fix a mistake on my application?

If you’ve made a mistake on your application, you should contact your county’s social services office as soon as possible. Provide them with the correct information so they can update your application accordingly.

How do I know if I’m eligible for a program?

Eligibility for various programs depends on several factors, including income, household size, and specific program requirements. You can find eligibility information by visiting the BenefitsCal website and using the eligibility calculator or reading through the program-specific criteria.

Can I do my renewal on BenefitsCal?

Yes, you can complete your program renewal through BenefitsCal. Log into your account and navigate to the ‘Renew Benefits’ section to start the renewal process for your program.

How can I check the status of my renewal?

To check the status of your renewal, log into your BenefitsCal account and look for the renewal section. There, you’ll find information on your renewal’s current status and any actions you may need to take.

What does ‘Renew Benefits’ mean?

‘Renew Benefits’ refers to the process of reapplying or confirming your eligibility for a program you are currently enrolled in. This process is required periodically to ensure you still meet the program’s eligibility criteria.

How do I confirm the county has received my document?

After submitting a document via BenefitsCal, you can check its status by logging into your account. If you require further confirmation, contact your county’s social services office directly.

What if I get an error message when I upload my document?

If you encounter an error message while uploading a document to BenefitsCal, try checking the file size and format. If the issue persists, contact BenefitsCal support for assistance.

How do I complete the SAR 7 Eligibility Status Report?

The SAR 7 Eligibility Status Report can be completed online through BenefitsCal. Log into your account and navigate to the SAR 7 section. Follow the instructions provided to complete and submit the report.

When do I need to report a change?

You should report any significant changes to your income, household size, or living situation within 10 days of the change. This ensures your eligibility and benefit amounts are accurately assessed.

Do I need to have an active case to use BenefitsCal?

While having an active case allows you to manage your benefits online, you can also use BenefitsCal to apply for programs, check eligibility, and access other resources without an active case.

I forgot my password. How do I reset it?

If you forget your password, go to the BenefitsCal login page and click on the ‘Forgot Password’ link. Follow the instructions to reset your password.

If I have a case, do I need to Create an Account?

Yes, creating an account on BenefitsCal allows you to manage your case online, including completing renewals, reporting changes, and checking the status of your benefits.

Is Creating an Account the same as applying?

Creating an account on BenefitsCal is not the same as applying for benefits. You need to create an account to manage your benefits online, but you must separately complete and submit an application for each program you wish to apply for.

What if I forgot my benefitscal username?

If you forget your username, visit the BenefitsCal login page and use the ‘Forgot Username’ option. You’ll be guided through steps to retrieve your username.

What can I buy with my CalFresh Benefits?

CalFresh benefits can be used to buy food items such as fruits, vegetables, meat, fish, poultry, dairy products, breads, cereals, and non-alcoholic beverages. You cannot use CalFresh benefits to buy alcohol, tobacco, non-food items, vitamins, or hot prepared foods.

How can I find out which programs I may qualify for through BenefitsCal?

BenefitsCal offers an eligibility screener tool that you can use before applying. Simply enter your basic household and financial information to see which programs you might qualify for, such as CalFresh, Medi-Cal, or CalWORKs.

Can I apply for multiple programs at once through BenefitsCal?

Yes, BenefitsCal allows you to apply for multiple assistance programs with a single application. This can include food assistance, healthcare, cash aid, and more, depending on your eligibility.

What documents do I need to apply for benefits through BenefitsCal?

The specific documents needed will vary depending on the program. Generally, you may need to provide proof of income, identity, residency, and household composition. The application process will guide you on the specific documents required for your situation.

Can I save my application and come back to it later?

Yes, BenefitsCal allows you to save your progress on your application and return to complete it at a later time. Just make sure to note your login information to access your draft application.

How long does it take to receive a decision after applying for benefits?

The processing time for applications can vary by program. For example, CalFresh applications may receive a decision within 30 days, while Medi-Cal applications might take up to 45 days. Emergency services may be available faster for those in immediate need.

How is my personal information protected on BenefitsCal?

BenefitsCal takes your privacy and security seriously. The platform uses encryption and other security measures to protect your personal information. It’s important to keep your login information private and log out after using public or shared computers.

Is the BenefitsCal website accessible to individuals with disabilities?

BenefitsCal is designed to be accessible to all users, including those with disabilities. If you experience accessibility issues, please contact support for assistance or alternative ways to apply for and manage your benefits.

What should I do if I’m having technical difficulties with the BenefitsCal website?

If you encounter technical issues on the site, you can reach out to BenefitsCal support through the contact information provided on the website. Make sure to describe the issue in detail so they can assist you efficiently.