How to Report a Lost or Stolen EBT Card in California?

If you’ve lost your EBT (Electronic Benefit Transfer) card or it has been stolen in California, it’s crucial to take immediate action to protect your benefits and prevent any unauthorized use.

This guide will walk you through the steps to report a lost or stolen EBT card and get a replacement.

Understanding the Importance of Reporting

Reporting a lost or stolen EBT card promptly is essential to avoid any unauthorized transactions and to protect your benefits.

If someone gains access to your EBT card, they could potentially steal your food benefits or cash assistance. Acting quickly can help ensure that you remain secure and that your benefits are not misused.

Steps to Report a Lost or Stolen EBT Card

1. Contact the EBT Customer Service Center

The first step is to report the lost or stolen card to the EBT Customer Service Center. You can reach them by:

  • Phone: Call the EBT Customer Service Center at 1-877-328-9677. This line is available 24/7 for lost or stolen card reports.
  • Online: Visit the California EBT Card website/ebtEDGE Cardholder Portal to report the lost or stolen card. You will need to log in to your EBT account to access this feature.

2. Report the Incident to Your Local County Office

In addition to contacting the EBT Customer Service Center, report the lost or stolen card to your local county welfare office. This ensures that your case is updated, and any additional assistance you might need can be addressed.

You can find your local county office contact information on the California Department of Social Services website.

3. Verify Your Identity

When you contact the EBT Customer Service Center or your local county office, you will need to verify your identity.

This may involve answering security questions, providing personal information, or confirming details from your EBT account. Make sure you have your identification and EBT account details ready.

Requesting a Replacement EBT Card

After reporting the loss or theft, you will need to request a replacement card. Here’s how you can do that:

  • By Phone: Call the EBT Customer Service Center at 1-877-328-9677 and request a replacement card.
  • Online: If you have access to your EBT account online, you can request a replacement card through the ebtEDGE Cardholder Portal.
  • In-Person: You can also visit your local county welfare office to request a replacement card in person.

The replacement card should be mailed to you, and you should receive it within 7-10 business days.

What to Do if Your Card is Misused

If you notice that your EBT card has been used for transactions you did not authorize, contact the EBT Customer Service Center immediately to report the misuse. Provide details of the transactions and follow their instructions for disputing the charges.

Additional Resources

For further assistance or information, you can use the following resources:

Conclusion

Reporting a lost or stolen EBT card quickly is crucial to safeguarding your benefits and preventing misuse. By following these steps, you can ensure that your EBT card issues are resolved promptly and effectively.

If you have any further questions or need assistance, don’t hesitate to reach out to the EBT Customer Service Center or your local county welfare office.

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