Where Can I Find My CA EBT Case Number?

Your CA EBT case number is an important piece of information used to manage your Electronic Benefit Transfer (EBT) account.

This number allows you to access your benefits information and can be helpful when contacting California’s Department of Social Services (CDSS) or your local county agency.

Locating Your Case Number

There are a few ways to find your CA EBT case number:

  • Review Benefit Documents: Most paperwork you receive from your county social services agency will include your case number. This could be notices about your benefits, application materials, or your EBT card carrier.
  • BenefitsCal Account: If you have a BenefitsCal account, you can access your case number online. BenefitsCal is the California online system for managing your benefits applications and information.
  • Contact Your County Agency: Your local county social services agency can provide you with your case number by phone or in person.

Additional Information

Here are some additional things to keep in mind about your CA EBT case number:

  • Security: Never share your case number with anyone you don’t trust. The CDSS and your county agency will not ask for your case number over the phone or through unsolicited emails or texts.
  • Benefits Deposit Schedule: The last digit of your case number is often used to determine the day of the month your benefits are deposited to your EBT card.

If you have any questions about your CA EBT case number or your benefits in general, you can contact the CDSS EBT customer service line at 1-877-328-9677 or reach out to your local county social services agency.

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